msmobiles.com - Cellular News - Vodafone and Amdocs get cozy with each other

Vodafone and Amdocs get cozy with each other
July 15, 2004;
CRM (Customer Relationship Management) is very important in cell phone industry, because people now in most countries can switch carriers (operators) and keep the mobile number...

Amdocs, provider of billing and CRM products and services for true integrated customer management, and Vodafone, the world's largest mobile community, today announced that they have signed a long-term global framework agreement. The strategic agreement positions Amdocs as a global billing solutions provider for Vodafone worldwide.

Since Amdocs' first deployment at Vodafone UK in 1995, the two companies have cultivated a strategic relationship, successfully collaborating on numerous voice and data billing, CRM and mediation projects with Vodafone Group companies around the globe. The new global framework agreement specifies service levels, pricing and a legal framework for all future projects between Amdocs and Vodafone companies worldwide. The agreement is a significant milestone in the relationship between the two companies. It is also a testament to Vodafone's commitment towards the consolidation of its worldwide business operations.

"In selecting its global information technology partners, Vodafone requires that they have proven global delivery capabilities and a high-quality solutions portfolio," said Thomas Geitner, Chief Technology Officer at Vodafone Group. "Vodafone's relationship with Amdocs will continue to develop and play a role in helping us maintain our position as the global provider of choice for service excellence and innovation."

"Amdocs superior technology, combined with implementation and services capabilities and integrated customer management vision, will help Vodafone achieve operational and cost efficiencies, while supporting introduction of emerging services and enhancing system scalability," said Eli Gelman, Executive Vice President of Amdocs Management Limited. "With a streamlined integrated customer management approach, Vodafone will be able to further differentiate its brand, and grow stronger, more profitable customer relationships."

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